Refund, Cancellation & Credit Note Policy

1. 7-Day Free Trial Before You Pay

Because we want every business owner and Chartered Accountant to verify Tally Prime compatibility and WhatsApp workflow fit before spending money, every new workspace includes a 7-day all-tools free starter trial with zero payment obligation.

2. Plan Cancellation Policy

You may cancel or deactivate any active Monthly, Quarterly, or Yearly service or bundle at any time from Billing & Plans (http://localhost:4500/billing) or by emailing billing@rapidshiftlabs.in.

• Zero Cancellation Penalty: We never charge early-termination or exit fees.
• Continued Access Through Paid Term: Cancelled subscriptions remain usable through the end of their paid billing cycle and do not auto-charge on expiry.
• Plan Upgrades: Upgrading from a single tool to a broader Value Bundle applies cleanly from activation without losing workspace history.

3. Subscription & Payment Refund Eligibility

Once a paid subscription cycle is activated after the 7-day free trial, subscription fees are generally non-refundable for partially used periods. However, a full or pro-rata refund (accompanied by a statutory Section 34 GST Credit Note) IS granted in the following cases:

• Duplicate Payment or Gateway Double-Debit: If UPI, Netbanking, or Razorpay debits your bank account twice for the same plan request or fails to settle an order.
• Unresolved Technical Provisioning Failure: If a newly purchased module fails to provision due to a verified defect on RapidShift Labs's platform and our engineering team cannot resolve it within 72 hours of your support ticket, provided you request a refund within seven (7) calendar days of payment.
• Unapproved Manual Bank Transfer Request: If you submit a manual UTR plan request that is declined or cancelled prior to plan activation.

4. Prepaid Wallet Balance Refunds on Account Closure

If you permanently close your workspace with a positive, unused cash deposit in your Prepaid Wallet:

• Unused cash top-ups (excluding promotional/trial credits and net of any accrued metered usage or negative overdraft) are eligible for refund upon written request from the Workspace Owner.
• Already-delivered WhatsApp Cloud API conversation charges, telecom passthrough fees, and completed API consumption are non-refundable.

5. How to Request a Refund & Processing Timelines

Email billing@rapidshiftlabs.in from your registered Workspace Owner email address with your Workspace Name, Invoice/Receipt Number, and payment reference (Razorpay Payment ID or 12-digit UPI/UTR number).